国际贸易函电BusinessEnglishCorrespondence课件12claimandsettlement精品教案课件讲义PPT.pptVIP

ReasonsforclaimClaimsbybuyers:卖方拒不交货，逾期装运，数量短缺，货物的品质规格与合同不符，错发错运，包装不妥，随船单证不全或漏填错发等致使买方遭受损失时，买方可向卖方提出索赔。Claimsbysellers:买方拒开或迟开信用证，不按时派船，无理毁约等Waystosettledisputes/claimsNegotiation,conciliation,arbitration,litigationPointsforattention:Whenmakingaclaim,planyourletterasfollows:BeginbyregrettingtheneedtocomplainMentionthedateoftheorder,thedateofdeliveryandthegoodscomplainedabout.3.Stateyourreasonsforbeingdissatisfiedandaskforanexplanation4.Refertotheinconveniencecaused.5.Suggesthowthemattershouldbeputright.Su