新加坡酷航空乘英文语言应变专项模拟试卷及答案.docxVIP

新加坡酷航空乘英文语言应变专项模拟试卷及答案

考试时长：120分钟满分：100分

一、单选题（总共10题，每题2分，总分20分）

1.Whenapassengerasksforadrink,thecorrectresponsefromaSingaporeAirlinescabincrewshouldbe:

A.Sure,whatwouldyoulike?

B.Wouldyoulikesomewater?

C.Wedon’thavethatdrinkonthisflight.

D.Pleasebequiet,thepilotislanding.

参考答案：A

2.Ifapassengerexpressesdissatisfactionwiththemeal,whichofthefollowingisthemostappropriateaction?

A.Immediatelyapologizeandofferarefund.

B.Politelyexplainthemenulimitationsandsuggestalternatives.

C.Ignor