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NovelApproachestoAirneBoarding�353�
NovelApproachestoAirne�
Boarding�
QianweiLi�
ArnavMehta�
AaronWise�
DukeUniversity�
Durham,NC�
Advisor:OwenAstrachan�
Summary�
Prolongedboardingnotonlydegradescustomers’perceptionsofquality�
butalsoaffectstotalairneturnaroundtimeandthereforeairlinee�ciency�
f
[VanLandeghem2002].�
Thetypicalairlineus
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