知识管理的未来.ppt

Copyright (c) 1999 KEE, Inc. Copyright (c) 199 KEE, Inc. Transforming Knowledge: The 21 Century Wealth Driver Knowledge, A Map Please? Historical Eras Sharing of logs Superstition: Unlucky to go out twice with the same crew Known split of profits from the trip Knowledge Energy Sources of Wealth:Agricultural Era Sources of Wealth:Industrial Era Sources of Wealth:Knowledge Era Sources of Wealth: Sources of Wealth: New Vortex of Understanding about Knowledge Era Knowledge Turns Knowledge Turns (2) Knowledge Turns: Results Knowledge Turns: Results Industrial Era: Conceptual Confinement I find little trust in the organization Others are always looking for my weaknesses My intellect emotions are not valued Relationships are not important Knowledge Era: “Production” through Dialogue Values (trust) are key I must discover others’ capabilities aspira- tions to build upon We excel in teaming our competencies to seize opportunities Learning enhances earnings Key Elements of Knowledge Capital IC Framework at Skandia Skandia Navigator Model Supply Chain Supply Chain - extended Customers’ Needs and Aspirations Supply Chain: Needs Aspirations Valuing Cluster: Interactive View Skandia AFS Working the Whole System Skandia AFS Working the Whole System Evolving Business Model Competitive Power of Intellectual Capital Intelligence and knowledge with unique insights your competitor can’t envision Innovative products with superlative value your competitor can’t create Innovative processes with extraordinary speed and efficiency your competitor can’t match High integrity relationships with superior collaboration and loyalty your competitor can’t achieve Summary: 5 Keys for Knowledge Era Enterprising Build upon energy strengths through a culture of trust (Clear Values and Guiding Principles) Seize opportunities through strategic dialogue with suppliers customers (Dynamic Teaming) Team capabilities and aspirations to grow revenue (Create Self-Teaming Knowledge Er