建立企业文化内训手册.ppt

Management Communication Zhang Li Department of Business Administration Introduction Communication Strategy Effective Listening Making Presentations Negotiating Interviewing Running Meetings Writing References Mary Munter, Guide to Managerial Communication, 4th edition, Prentice Hall, Tsing Hua University Press,1999 Michael E. Hattersley, Linda McJannet, Management Communication Principles and Practice, China Machine Press, McGraw-Hill, 1998 Ron Ludlow, Fergus Panton, Effective Communication, Prentice Hall, 1997 Kitty O. Locker, Business and Administrative Commun