毕业论文：基于ITIL对银行业IT服务管理的现状分析及服务流程的实现（终稿）.doc

基于ITIL对银行业IT服务管理的现状分析及服务流程的实现 摘要 目前，我国商业银行基本上业务流程是按照职能型的组织结构而设计的。这样的业务流程与以市场为导向、以客户为中心的经营战略发生扭曲，与银行信息化发展水平产生背离，应在流程上实现再造。业务流程是企业的重要资源，如何有效地管理业务流程是众多企业面临的重大问题和挑战今天,国内商业银行面临着资本约束、利率市场化、金融脱媒、客户需求变化以及市场开放下的激烈竞争等等金融环境的剧变,这些变化将深刻地影响着国内商业银行的发展命运,而传统的经营管理模式已不能承载和化解这些变化。正基于此,探讨我国商业银行的流程银行建设已势在必行。认为，再造我国商业银行的，能节省成本和提高收益Based on ITIL in banking IT service management present situation analysis and service process realization Abstract At present, our country commercial bank basically business process is according to the organization structure and functional design. Such business process and take the market as the guidance, take the customer as the center of business strategy, and Banks information distortions deviation should be produced development level in the process to realize recycling. Business process is enterprises important resources, how to effectively manage business processes is one of many enterprises are facing major issues and challenges. Here, we introduce ITIL concept. What is ITIL? ITIL namely IT Infrastructure Library (the IT Infrastructure, is for more emphases) IT service management a set of best practice guidance. The owner is ITIL OGC, including a range of publications; to provide high quality service, and support their IT needed processes and facilities to provide guidance. This paper first analyzes the present situation of process management of commercial Banks, a deep research on the basic theory of ITIL, then introduces the process of the construction bank process use of the concept, finally, based on ITIL ITIL design a set of domestic a commercial banks business process. Today, domestic commercial Banks face capital constraints, interest rate marketization, financial take off pre-mordant and customer demand change and the fierce competition in the market opening next financial environment change, etc. These changes will profoundly affect domestic commercial banks development of destiny, and traditional management mode has not carried and defuses thes