《华美达怡华酒店前台服务标准(中英对照)》.doc

Ramada 前台服务标准 C/I标准： Good morning/afternoon/evening,Welcome to Ramada plaza nan jing; “早上好，欢迎光临南京华美达怡华酒店” 2.How may I help you？ 可以为您效劳吗?(如客人回答Yes,I have a reservation,是的我有预定) 3.May I have your name sir? (客人回答XXX) 4.Would you please spell your name for me? 能拼写一下您的名字吗? 5.Just a moment, let me check it for you. 请稍等 6.Yes,Mr XXX,you booked a single room with breakfast for two nights. XXX先生,您预定了一间单人间,含一份早餐,住两个晚上.(同时把打印好的登记单双手递给客人,并用手指出房价) 7.Would you please sign your name here? Thank you,Mr XXX 请您签名(指一下登记单让客人签字,客人签好后,说谢谢并称呼客人姓) 8.May I have your pass