《SOP-Front Office - RS 》.doc

 SKIPIF 1 0   PAGE 22 STANDARD OPERATING PROCEDURES 标准操作程序 POLICY NO. SUBJECT 编号 标题 FO-RS-001 Reservation Office Hours 预定部作息时间 FO-RS-002 Reservation Form 预定表格 FO-RS-003 Making New Reservation 新预定 FO-RS-004 Amendment Reservation 预定的修改 FO-RS-005 Reservation Cancellation 预定的取消 FO-RS-006 Confirmation Letter/Slip 确认信/纸条 FO-RS-007 Reservation Form Filing 预定表格的填写 FO-RS-008 Arrival Report 到达报告 FO-RS-009 No Show 预定但未抵达 FO-RS-010 Reservation Procedure With Credit Arrangement 信用预定程序 FO-RS-011 Reservation Procedure Without Pre-approved Credit Arrangement 无事先确认信用的预定 FO-RS-012 Guarantee Reservation 担保预定 FO-RS-013 Guarantee Reservation Policy 担保预定政策 FO-RS-014 House Use Room And Complimentary Room 客用房或免费房 STANDARD OPERATING PROCEDURES Subject: Reservation Office Hours 预定部作息时间Effective Date: Jan. 2009Policy No: FO-RS-001 Issued by: FOMPage: 1 of 1Approved by:General ManagerDistribution: Executive Committee Department Head AB: All AssociatesObjective 目标 The objective of setting this procedure is to maximize the productivity of reservation agent and minimize the manning as well. 设置该程序的目的是发挥预定部员工的最大效率以及最大限度降低人力投入。 Policy Statement政策阐述 It is the policy of Howard Johnson ( Hotel Name ) to keep the same working hours of majority companies to deliver them the best services and productivity maximization 该政策是豪生（ ）酒店与其他大部分公司的作息时间保持一致，最大限度的提供服务和生产力。 Procedures程序 Monday to Friday 08:00am to 08:00pm 星期一——星期五 早上8点到晚上8点 Saturday, Sunday and public holiday 08:30am to 05:30pm 星期六、星期天和公共假期 早上8点半到下午五点半 After office hours, reservation lines should be automatically forwarded to Front Desk for handling. 在工作时间以外的预定工作应该自动交给前台处理。 Operator should transfer all incoming