华美达电话礼仪.pptVIP

Before Answering A Call Never allow the phone to ring more than three times. Answer the telephone promptly. Be relaxed and be prepared. Before you place or answer a call,pause for a moment,calm yourself. Take a deep breath,and clear your throat if necessary. Before Answering A Call It may take about five seconds,but will go a long way toward improving the first impression that you create. Always have a pen and paper near the telephone. Never eat or drink while answering the phone. Always answer in English first and speak slowly and clearly. Before Answering A Call Make sure the line is connected and a caller is on the other end before you start speaking,allow time for the caller to get ready. If you are answering a call,wait until the receiver is close to your mouth before starting to speak. Make your introduction slow and clear . Before Answering A Call People usually miss the first two or three words of a conversation,so speak methodically. Spending extra time in the beginning of your phone call will mean that you won’t have to repeat yourself later. Before Answering A Call Never carry on a conversation while picking up the telephone receiver. The first and only sound the caller should hear is your friendly greeting. When answering a call,be as quiet as possible when lifting the receiver. If you are speaking with anyone in your workplace,end the conversation before you pick up the phone. Before Answering A Call Never drop the receiver uncovered as the caller will hear you speaking. Avoid two conversations at the same time. Use good posture. If you use a hand-held receiver and you cradle in between your face and shoulder,your voice will reflect your discomfort. Before Answering A Call If you have to write something down,hold the phone up to your mouth while you take notes with your free hand.. Put a smile on the telephone---it works! Before Answering A Call Believe it or not,it makes a d