QAF0008-A2 客户满意度调查Customer Satisfaction Survey.docVIP

Customer Satisfaction Survey Sender: Position: Date: Customer: Attention: Position: Filled in by: Position: Date: Satisfaction on HLs performance: Very satisfied(5’) Satisfied (4’) Average (3’) Dissatisfied (2’) Very dissatisfied(1’) Sales aspects: 1. Efficiency of providing quotations. [ ] [ ] [ ] [ ] [ ] 2. Flexibility in deliveries. [ ] [ ] [ ] [ ] [ ] 3. Ability to make shipment in short notice. [ ] [ ] [ ] [ ] [ ] 4. On time delivery. [ ] [ ] [ ] [ ] [ ] 5. Our price level in general. [ ] [ ] [ ] [ ] [ ] 6. After sales service. [ ] [ ] [ ] [ ] [ ] Technical aspects: 7. Product knowledge development capability [ ] [ ] [ ] [ ] [ ] 8. Ability to meet development schedule. [ ] [ ] [ ] [ ] [ ] 9. Engineering testing facility. [ ] [ ] [ ] [ ] [ ] 10. Ability to communicate with your engineers. [ ] [ ] [ ] [ ] [ ] 11. Provide proactive timely responses to technical service needs. [ ] [ ] [ ] [ ] [ ] Quality aspects 12. Prompt response to quality issues identified by customer. [ ] [ ] [ ] [ ] [ ] 13. Eagerness to improve our quality level. [ ] [ ] [ ] [ ] [ ] 14. Capability in HSF (Hazardous Substance Free) compliance. [ ] [ ] [ ] [ ] [ ] 15. Capability in quality improvement. [ ] [ ] [ ] [ ] [ ] 16. Testing facility. [ ] [ ] [ ] [ ] [ ] 17. Product quality reliability. [ ] [ ] [ ] [ ] [ ] 18. Field failure rate [ ] [ ] [ ] [ ] [ ] 19. Your confidence in quality with HL in general. [ ] [ ] [ ] [ ] [ ] Future expectations: Other suggestions for improvement: We listen to our customers! Please return this form to us by fax # (769)or E-mail: TY.Tan@ or steven.zuo@ within 1 week. Thank you for your kind Assistance