新建 工作营运手册.docVIP

营运手册目录 第一部分 前言······························································2 第二部分 经营管理 !、门店要货管理·····························································3 2、门店收货管理·····························································5 3、门店退货管理规定···························································6 4、商品盘点管理规定·······················································10 5、必备商品管理规定··························································11 6、促销管理·························································13 7、门店商品削价打折处理规定··········································31 8、门店团购销售管理·········································32 9、联营管理规定·········································34 10、总台操作规定··············································36 第三部分 现场管理 1、晨会管理制度···························································39 2、值班经理制度····························································40 3、卫生管理制度····························································42 4、门店定期现场检查考核制度··············································44 第四部分 三信管理制度 1、三信网络····························································50 2、三信员职责····························································50 3、质量管理制度····························································50 4、计量管理制度···························································· 5、门店物价管理制度···························································· 6、保质期商品管理制度·························································· 7、顾客投诉及退调修处理规定····················································· 第五部分 设备管理制度 1、设备、物料、设施的添置、领用与报销······································ 2、设备、物料、设施的维护与保养······································ 第六部分 门店防损及消防、安全保卫管理 !、组织机构···························································· 2、工作任务···························································· 3、商品安全和防盗管理规定······················································ 4、消防管理的制度······················································ 5、意外事件的预防和处理细则················································