试析御温泉之“御式服务”.docVIP

毕业设计（论文） 试析御温泉之“御式服务”  本人声明 我声明，所呈交的学位论文，是本人在导师的指导下，独立进行研究工作所取得的成果。除文中已经注明引用的内容外，本论文不含任何其他个人或集体已经发表或撰写过的作品或成果。对本文的研究做出重要贡献的个人和集体，均已在文中以明确方式标明。本声明的法律结果由本人承担。 作者： 签字： 时间： 学生姓名： 指导老师： 摘 要 御温泉的“御式服务”美名远扬，无论是从其内涵还是真实的服务来说，都让顾客享受到了“皇帝”般的待遇。本文力图另辟新思路构建一篇关于对御温泉“御式服务”的论文，以笔者在御温泉实习的亲身经历、经验为研究背景，通过这个课题的研究，本文希望能为御温泉，甚至是所有温泉企业找到较为合理、又有效果的提高服务质量的方法；为有意向加入御温泉的实习生或其他各界人士提供参考资料，作为研究的借鉴；期望能让读者在新的角度认识“御式服务”的内涵，不断升华文化精髓。 关键词：御温泉，服务，御式服务，优质服务，员工，文化 Try To Analyze Yns Royal service Author : Tutor : Abstract As the third industry industry plate constantly widened,tourism booming momentum covers over half a status.Hot spring, Service the keywords imperceptible went into thousands upon thousands of families, the following is the service industry is overwhelmed. Yuwenquans royal service reputation grew,either from its connotation or real for service,also let the customer enjoy the emperor as the treatment.This paper tries to additional monarch constructing a new idea about royal service of Yuwenquan papers, to the author in Yuwenquan practice experience and experience as the research background, will royal service of the connotation and basic content naked reading analysis,find the service quality that is the key sticking point, the problem will be reasonable divided into four aspects : royal service itself design, management problems, staff to accept the degree, the customer effect.According to this article a clear thinking, and combining with actual analysis of one, according to solve questions one by one. Through this research project, this paper the hope for Yuwenquan, even all hot springs find more reasonable, and the enterprise have the effect of improving the service qualit