人格、基本情绪和满意度：登山体验中的主要情绪--外文翻译参考文献.pdfVIP

Tourism Management 32 (2011) 1423e1430 Contents lists available at ScienceDirect Tourism Management journal homepage: www.els /locate/tourman Research Note Personality, basic emotions, and satisfaction: Primary emotions in the mountaineering experience a, * b,1 c, 2 Rita Faullant , Kurt Matzler , Todd A. Mooradian a Department of Innovation Management and Entrepreneurship, University of Klagenfurt, Universitätsstrasse 65-67, 9020 Klagenfurt, Austria b Department for Strategic Management, Marketing and Tourism, Innsbruck University School of Management, Universitätsstrasse 15, A-6020 Innsbruck, Austria c School of Business, College of William and Mary, P.O. Box 8795, Williamsburg, VA 23187-8795, USA a r t i c l e i n f o a b s t r a c t Article history: Consumption-related emotions e usually operationalized as broad, summary dimensions such as posi- Received 26 February 2010 tive and negative emotions or, alternatively, pleasure and arousal e have been shown to be influenced by Accepted 16 January 2011 enduring personality traits and, in turn, to influence customer satisfaction. Experiential tourism activities such as mountaineering evoke powerful emotions that strongly influence tourist satisfaction. Although Keywords: Zajonc (1980) proposed and more recent neurophysiological evidence confirms that emotions, especially Customer satisfaction fea