酒店英语外语培训手册.pptVIP

* Part 2 The Front Office 前台服务/ 迎宾接待 Dialogue 1 A: Good morning. Welcome to Fudu Hotel. 早上好！欢迎来富都饭店。 B: Good morning.早上好！ A: How many pieces of baggage do you have? 您有多少件行李？ B: Just there four. 就这四件。 A: This way, please. 这边请。 Dialogue 2 A: Good afternoon. Welcome to Fudu Hotel. 早上好！欢迎来富都饭店。 B: Thanks. Good afternoon. 下午好，谢谢！ A: I’m the doorman, sir. Let me help you with your baggage. 我是门童，先生，让我来帮您提行李。 B: It’s so kind of you. 你真是太好了。 A: The reception desk is straight ahead. After you. Please. 接待处就在前面，请您先走。 Part 2 The Front Office 前台服务/ 入住宾馆 Sentences 必背金句 Have you made a reservation, sir? 先生，您预订了吗？ Let me see if there’s a room available. 我查一下是否有空房。 Will you please fill in the registration form? 请您填一下这个登记表可以吗？ Here’s the key to Room 908 and your room card. Please keep them. 这是908房间的钥匙和您的房卡。请您收好。 May I reconfirm your departure date? 我能再确认一下你们离店的日期吗？ Part 2 The Front Office 前台服务/ 入住宾馆 Dialogue 1 A: Good afternoon. Can I help you, sir? 下午好，先生。我能为您做些什么？ B: Good afternoon .I’d like to check in.下午好，我想要办理住宿登记。 A: Do you have a reservation? 您是否预订了房间？ B: Yes, I do . My name is Betty Gables. 是的，我的名字是贝蒂· 盖伯斯。 A: Thank you, Miss Gables. Let me check the computer…谢谢您，盖伯斯小姐，我来查一下电脑。 B: Sure. 好的。 A: You ‘re staying for three days, correct? 您要住3天，对吗？ B: That’s right. 没错。 Part 2 The Front Office 前台服务/ 入住宾馆 Dialogue 2 A: Good afternoon. Welcome to the Shangri-la Hotel. May I help you? 午安，欢迎光临香格里拉大酒店。能为您效劳吗？ B: Yes, I’d like to check-in, please. 我要登记住宿。 A: Certainly, sir. May I have your name, please? 好的，请问大名？ B: Yes, it’s Robert Zimmerman. 我叫劳勃特·西摩门。 A: Do you have a reservation with us, sir? 先生，您有没有预约？ B: Yes, for tonight. 有的，预约今晚。 A: Just a moment, please. I’ll check our reservation record…Thank you for waiting, sir. Your reservation is for a single room for three nights. Could you fill out the registrations card, please? 请稍后，我查一下预约记录。让您就等了，您