基于灰理论的质量屋用户需求分析应用方法的研究.pdfVIP

基于灰理论的质量屋用户需求分析方法研究 1 1 2＋ 1 方 辉 ,谭建荣 ,殷国富 ,魏 巍 (1. 浙江大学 CADCG国家重点实验室，浙江 杭州，310027； 2. 四川大学 制造科学与工程学院，四川 成都 610065) 摘 要：针对不完备、不确定以及不协调需求信息对质量功能展开的不利影响，提出了基于灰色系 统理论的需求分析方法。利用灰色系统理论解决小样本、贫信息不确定性问题的特性，在少数据建 模基础上应用灰色序列算子探索用户需求规律。建立用户需求灰色绝对关联矩阵进行用户需求聚类， 以去除用户冗余需求信息；在此基础上将需求聚类结果与相应的工程措施相结合进行用户需求优势 分析，通过构建需求与工程对策的绝对关联矩阵，获取客户需求序关系，为质量功能展开中用户需 求信息及其权重的分析和确定提供了新的方法和思路。最后以大型深冷式空气分离设备的需求分析 作为实例对上述方法的应用进行了说明。 关键词：需求分析；质量功能展开；灰色系统；关联聚类；优势分析；灰色关联矩阵 中图分类号：TH122 文献标识码：A Customers’ requirements analysis technique in house of quality based on theory of grey system 1 1 2 1 FANG Hui , TAN Jian-rong , YIN Guo-fu , WEI Wei (1. State Key Laboratory of CAD CG, Zhejiang Univ., Hangzhou 310027, China; 2. School of Manufacturing S T, Sichuan Univ., Chengdu 610065, China) Abstract ：Customer’s demand information has characters of imperfection, uncertainty and out of line, and these characters decrease the efficiency of quality function deployment(QFD). To solve this problem, brought forward a demand analysis method based on theory of grey system(TGS). Using the speciality of TGS towards uncertainty problems with small sample and deficient information, explored customer demands’ regularities based on incomplete data modeling through grey sequence operator. Wiped off redundancy demand information with method of clustering through grey absolute incidence matrix(GAIM), and made superior analysis with the combination of results of grey clustering and corresponding engineering measures, and the sequence relationship of customer demands were obtained by GAIM formed by customer demands and