GARTNE关于云计算的报告（英文版.pdfVIP

Research Publication Date: 17 March 2009 ID Number: Cool Vendors in Cloud Computing Management and Professional Services, 2009 Milind Govekar, Cameron Haight, David W. Cearley, Lydia Leong The growing acceptance of cloud computing by more-traditional enterprises is causing an upswell in the tools and services to assist these organizations to better manage and support their cloud initiatives. This research describes vendors that offer these management tools and professional service capabilities. These new tools and services come with the obvious risks associated with new markets and startups — vendors may not thrive, may not sustain their products or may change their technology direction. Key Findings • Cloud computing environments are becoming increasingly accepted as part of an enterprise alternative delivery model to procure IT services. • For small or midsize businesses (SMBs), cloud computing may become a major part of IT service capabilities. • Service quality among cloud providers varies, leaving many users looking for tools and services to meet their service-level agreement (SLA) requirements. Recommendations • Develop and maintain contingency plans to guard against the potential volatility associated with these vendors. • Do not treat compute clouds as another operational silo — plan for the integration of the management of this environment with traditional operational environments using enterprise tools and processes. • Service providers can augment IT operational capabilities using some of the technologies or vendors described in this research. © 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this p