餐厅员工英语培训教材.docVIP

Basic English for Hotel Service 一、酒店服务基础英语 称谓(Addressing): （直接）Mr. ×××, Mrs. Ms. ×××, Miss, sir, madam, gentlemen, ladies, young lady, young gentleman. （间接）the lady with you, the gentleman with you, that lady, that gentleman. 问好(Greeting): Good morning, sir/madam. Good afternoon, sir/madam. Good evening, sir/madam. How are you today, sir?（回答：Fine, thank you. And you?） 欢迎(Welcoming): Welcome to the ×××× Hotel. Welcome to our restaurant. We’re glad to see you again. 询问/征询(Asking/inquiring): May I have your name, please? Your initials, please? May I have your first name? May I take you order now?