英语培训内容.docVIP

培训内容 情境一：导游接待工作 情境二：酒店接待工作 情境三：索道接待工作 情境一：导游接待工作 First: Meeting guests （迎接客人） Salutatory（致欢迎词 ） On the way to the main gate(到景区大门口的路上) salutatory Example (欢迎词) Ladies and Gentlemen, hello, everyone! Welcome to MT·Wudang! I’m a tour guide from Shiyan Wudang Tour Guide Service Center, my name is Limei It is my great pleasure to make your visit pleasant and enjoyable.(女士们，先生们。大家好，欢迎大家来到武当山，我是来自武当山导游服务中心的导游---李梅，使大家的旅行变得更开心是我的荣幸。) Third: A brief introduction on Mt.Wudang Key points（知识点）： address?（称呼）:一般用女士们，先生们 Personal information(个人身份):你来自哪里，是做什么工作的 Express thanks（表达感谢）:感谢游客来武当山旅游。 Second: Waiting for bus （等候景区旅游巴士） Example For environment protection of Mt·Wudang, every tourists need to take a Sightseeing bus, which discharged gas is more clear compare with a common bus. （为了保护武当山的环境，所有的游客来到这里都必须乘坐景区观光巴士。相对于普通巴士来说，它排出的废气更干净。） We need to go to the bus station and to take a bus.（我们要巴士站去等候） In order not to get lost, please queue in line and wait for the bus.（为了大家不走散，请排除等候） Flow me, please!（请跟我来） Key points（要点） (1)aim(乘坐景区巴士的原因，目的) 环境保护等 (2)who to take a bus（如何乘坐） 跟随导游，到巴士站，一个团队一个车等 (3)queue in line（排队等候） 到巴士站排队等候 Third: A brief introduction on Mt.Wudang （武当山简介） I’m going to introduce one of the Chinese beautiful wonders----- Mountain Wudang.（我将为各位介绍中国最美的名胜古迹---武当山） Mountain Wudang range covers an area of 400 square kilometers, and is a spectacular scene where there are 72 high peaks, 36 famous sheer cliffs, and overhanging rocks, 24 ravines, 11caverns, 3ponds, 9 springs and 9 spots of platform .With an elevation of 1612 meters, the highest peak Tian Zhu rises above the other peaks, just like a huge sharp sword soaring straight through the sky. And Mt. Wudang has been called the No. one celestial mountain in China. （武当山山脉方圆400平方公里，它的胜景包括72峰，36岩，24谷，11洞，3潭，9泉和9池台。武当山最高峰---天柱峰海拔1612米。它高高地矗立在群山峻岭之中，就像一剑一样直插云霄。武当被称为中国第一仙山。 Etc. （其它内容：略） In short, Wudang Mountain and its Taoist cultural, Taoist music, Taoist architecture are world famous, They will continue to attract