酒店管理专业毕业论文--酒店宴会部服务质量问题研究-以开封开元名都大酒店为例.docVIP

摘 要 酒店使命是提供优质服务,满足客人的需求，如何提高酒店服务质量，在市场竞争中处于优势，是酒店管理者的基本追求。而一个酒店所能接待宴会的档次和规模,往往是衡量其餐饮管理水平、餐饮服务质量水准及酒店经营实力的重要标志之一。宴会是酒店餐饮产品和服务销售的重要形式,是酒店餐饮中较有影响力的经营活动,因此宴会部服务质量的好坏,对酒店的声誉和酒店的经济效益有直接的意义。针对这一现状，本文在对开封开元名都大酒店宴会部服务质量现状的认识上，分析了影响酒店宴会部服务质量的因素，在此基础上对如何提高酒店宴会部的服务质量提出了相应的对策，从而提高酒店宴会部的服务质量，构筑竞争优势。 本文介绍Abstract The mission of the hotel is to provide service quality to meet the needs of the guests, how to improve hotel service quality and be in a dominant position in market competition is the fundamental pursuit of the hotel managers. And the grade and size of the banquet that a hotel can receive often is one of the important symbols to measure the management of its food and beverage, the standard of service quality of the food and beverage and the strength of the hotel prosecution. Banquet is an important form of the products of the food and beverage and the sales of the service, is a influential business activity in the food and beverage of the hotel, so the service quality of the Banquet Department has a direct significance to the hotels reputation and economic benefits. In response to the status quo, this article investigated the service quality status quo of the Banquet Department in New Century Grand Hotel, analyzed the impact factors of service quality of the banquet department, on this basis, proposed the solutions on how to improve the service quality of the banquet department of the hotel, thereby enhancing the service quality of the banquet department, to build a competitive advantage. The main work includes: the choice this background, purpose and meaning, content and methods of research and literature review; summarized the concept of the service quality of the hotel and the importance of the service quality of the banquet Department; the analysis of the service quality status quo and reason of New Century Grand Hotel Kaifeng Banquet Department; the implement proposed work. On the service quality of New Century Grand Hotel Kaifeng Banquet Department. The result