ebc2010-04-听读团队.pptVIP

Prentice Hall, 2007 Business Communication Listening Reading Skills Improving Listening Skills Strengthens relationships Expedites product delivery Highlights opportunities Supports workforce diversity Builds a foundation for trust Enhances performance Did you know that … We spend about 4 hours per day listening We hear about 2 hours’ worth We listen to about 1 hour’s worth We understand 30 minutes of that hour We believe only 15 minutes worth We remember just under 8 minute’s worth The Listening Process Barriers to Listening Categories of Listening Improving reading Skills Why professionals must read efficiently? keep up with the development in your field Enhances performance Strengthens relationships Highlights opportunities Supports workforce diversity Builds a foundation for trust six steps in reading Reading Experiment Poor reading habits Reading Rate Reading Rate Approaches to improving reading efficiency Reading for purpose Reading for meaning Reading for structure Reading and remembering Guidelines for evaluating written material Reading for purpose Reading for meaning Reading for structure Sorts of structure Sorts of structure Critical reading Reading and remembering Note taking Evaluating written material Discussion How good a reader are you? Discuss some of the effective techniques you use to assist you in reading difficult material. Communicating in Teams 团队 排队打饭的同学 宿舍成员 xx社团 足球队 团队是指一种为了实现某一目标而由相互协作的个体所组成的正式群体。 Team Communication Team Communication Group Dynamics Assuming Team Roles 厨师 警察 修车技师 公共行政人员 情人 英国人 德国人 法国人 意大利人 瑞士人 Team Decision Making Orientation Conflict Brainstorming Emergence Reinforcement Team Conflict Scarce resources Task responsibilities Poor communication Attitudes and values Power struggles Conflicting goals Types of Conflict Resolving Conflict Overcoming Resistance By understanding the process of listening, you begin to understand why oral messages are so often lost. Listening involves five related activities, which