平衡计分卡指标汇总.xlsVIP

Learning KPIs Process KPIs Customer KPIs Financial KPIs Example BSC KPIs Cascaded Measures S BSC Perspective KPIs and Cascaded Measures Type Process Financial Asset Utilization Rates Lag 1 Assets ($) Assets / employee ($) Budget Variance Budget Variance: Cost versus Budget Business Mix Cash Flow Cash Flow per Share Catastrophic Losses Channel Mix % (High cost manual channels vs low cost electronic channels) Combined Ratio Community Involvement Community Quality Statements (lists of examples on many fronts) Contribution to Overhead and Profit Corporate Citizenship Cost Cost Ratios Cost Ratios: Administrative Cost per Customer, per Sale, per Transaction, per New Product, etc. Cost Ratios: Administrative Spending as % of Sales Cost Ratios: per gallon, per pound, per transaction, per claim paid, per premium processed Cost Reduction Rates Cost versus Competitors Cross Selling Days Cost of Sales in Inventory Deposit Service Cost (Change) Deposit Service Cost (per $ of Deposits) Earnings Growth Earnings per Share Environmental Concern: # of Pollution Emissions Violations Environmental Index: (key emissions levels, amount of hazardous waste hauled off, recycling rates) Environmental Results Environmental: % Chemical in the Air Gross Margin Gross Profit (vs potential) Gross Sales (vs competition) Indirect Expenses (% of sales) Investment (% of sales) Investments in IT ($) Lost business revenues compared to market average (%) Margin Growth Market Share for targeted regions, markets, customers Market Share of targeted customers and accounts Market Value ($) Net Income After Tax Operating Income: Net Operating Income Payback Percentage Unprofitable Customers Price Recovery (ratio of the price of a product to the unit costs of the inputs for that product) Price to Earnings Ratio Productivity Profit before Tax Profit has two components - productivity and price recovery Profit Level Profit Margins Profit: Net After Tax Profit Profitability by product, service, customer (use as in