涉外秘书沟通实务-3精品培训课件.pptVIP

Contents Chapter One Office Routines Chapter Two Business Trip Chapter Three Reception Chapter Four Meetings Chapter Three Reception Project One Guest Reception来宾接待 Part one: General knowledge知识目标 Part two: Field Practice 实训练习 Part three: Assessments实训评估 Project Two Business Reception商务接待 Part one: General knowledge知识目标 Part two: Field Practice实训练习 Part three: Assessments实训评估 Project One Guest Reception 来宾接待 Goals and Objectives To learn the preparation, the etiquette and useful expression for guests reception Knowledge To know how to prepare for guests reception To learn the basic procedure to receive different guests To grasp the important concepts about guests reception Skill To make preparation for guests reception thoughtfully To receive different kind of guests properly To use the etiquettes and manage the conditions skillfully Part one: General knowledge接待须知 Domestic Guest Reception 内宾接待 Domestic Guests reception refers to receive domestic visitors. It usually refers to all levels or regional leaders and guests from domestic industry. Generally speaking, guest reception may charged by the Secretary or full-time staff. If there are important visitors, the leader should receive visitors in person. Foreign Guest Reception 外宾接待 Foreign guest reception refers to receive overseas visitors, including our compatriots in Hong Kong, Macao and Taiwan, and those residing abroad. Receiving objects may be government officials, the delegation, and may also be traders, experts or scholars. There should be planned in advance and reported higher department to approve. Generally, it is responsible for the leadership, and assisted by the Secretary. In the process of reception, secretarial staff should notice its etiquettes. Receiving a Visitor with Appointment 有约接待 This refers to the reception of visitors who had prior agreement with the firm. This kind of reception ought to be more formal, arranging carefully of the procedures. In the aspect