服务业领导者与监督管理技巧.ppt

The Hospitality Industry Leaders And Supervision Techniques服务业领导者与监督管理技巧 Written By: Leader Hospitality Industry Management领导和服务业管理 Level Of Management 管理的层次 Leader and Supervision Techniques领导者和监督管理技巧 Supervision Techniques are so crucial skills for in each Level to manage and supervise his/her job functions and responsibilities, Here are some important Supervision techniques for Leader to learn and bring them to perform his /her works in the Organization 监督管理技巧对各层次的领导者去管理和监督他们各自的工作和职责是很重要的。以下就是一上结领导者们要学习和运用到工作中去的重要的监督管理技巧。 Technique No.1技巧1Leader As Manager/Supervisor 作为经理和主管的领导者 Leader in Hospitality service industry is the most important person to Administer, Manage, Lead and Supervise all the job functions and his/her people to meet the Organization goals and achievement 服务行业的领导者是非常重要的，他领导、管理和监督着他们的属下去完成所有的工作职责，以达到部门的目标和业绩。 1）Who is the Leader in the Hospitality Industry? 谁是服务行业的领导者？ Leader in Hospitality Industry here is: Ⅰ.The General manager 总经理 Ⅱ.Department Manager 部门经理 Ⅲ.Supervisory Management 主管 2）Leader as Manager/Supervisor! 作为经理和主管的领导者 Means in his/her Position, He/She will manage and supervise his/her works and People with 指处于这个位置的领导者运用以下这些东西去管理和监督他们的工作和属下： Ⅰ.Authority Power 权力 Ⅱ.Capability 能力 Ⅲ.Experience 经验 And the planning should specific with: 计划应包含： 1）What to do? 做什么？ 2）Why to do ? 为什么做？ 3）Who will do? 谁去做？ 4）How to do? 怎么做？ 5）When will be completed? 完成时间？ Technique No.5技巧 5Recruitment, Orientation,Scheduling And Training招聘新员工培训安排日程和培训 1）The Recruitment 招 聘 The recruitment process in one of Leader responsibility by working closely with Humans resources department in the Organization. The Leader should recruit people from both resources as Internal Recruiting and External Recruiting of Organization; And The recruitment will include: 招聘工作是组织中领导者的责任之一，通过与人力资源部紧密合作来完成。招聘有内部招聘和外部招聘两种来源，招聘工作包括： Ⅰ. Search for Qualified Applicants 寻找