毕业论文-关于改进尚美公司供应商质量管理若干问题的研究.doc

摘　要 在全球竞争日益激烈的环境下，竞争不再是局限于两个企业之间的竞争，而是不同的供应链之间的竞争。供应商作为构成企业供应链的关键部分，其产品质量成为影响企业核心竞争力的关键因素之一。在这样的形势下，企业与供应商之间应该建立怎样的关系，企业应该如何管理供应商，以提高产品质量，已是目前的紧迫课题。 本文在研究和理解已有的现代供应链管理理论的基础上，提出企业与供应商之间应该以提高整体竞争力为目的，在质量管理上建立平等的合作伙伴关系。在这种平等的合作伙伴关系中，企业应该处于主导地位，发挥主导作用，积极主动地对供应商实施质量管理职责；在研究和理解质量管理的发展和原则的基础上，归纳提出了供应商全面质量管理的理念。该理念要求企业放弃传统的供应商质量管理理念，即单一的到货验收机制，转而对供应商实施全面质量管理，建立用于管理供应商方面对产品质量有影响的人员、机器设备、物料、方法和环境等因素的系统的质量标准，通过质量审核、教育培训和信息反馈落实这些质量标准，并最终与供应商建立稳定的质量改进和质量保证机制，以降低成本，减少供应商在供货质量上的不确定性。 作为供应商全面质量管理理念的应用案例，本文简单扼要地介绍了苏州尚美国际化妆品有限公司的包装材料供应商质量管理系统，并为公司设计了包装材料供应商质量管理信息系统，目的是为其他企业开展供应商全面质量管理提供参考方案。 关键词：供应链管理；全面质量管理；供应商质量管理 Abstract When competition becomes more and more intensive in the world, The competition exists no longer only between two enterprises, but more between their supply chains. As a key structure of the supply chain, the product quality of the supplier critically affects the key competency of the enterprise. Under this situation, how to set up the relationship between enterprise and its supplier, how to manage the product quality of the supplier becomes very urgent. Based on researching and understanding the existing theory of modern management of supply chain management, this article proposes that enterprise and its supplier should both target the increasing of comprehensive competency, and set up an equal partnership. Based on this kind of equal relationship, enterprise should position itself as a leader, actively and initiatively take the responsibility of managing the supplier. Based on researching and understanding the development and principle of quality management, this article also raised a concept of supplier total quality management. This concept requires enterprise give up the traditional supplier quality management mode, in other words, the simple systematic quality inspection during reception, but switch to a total quality management of supplier. Set up quality standards to manage the management of supplier staffs, equipments, materials, methods, environment, et