阿超导购员服务手册.docVIP

目 录 第一章 总 则 ···········································（2） 一、企业简介 ············································（3） 二、企业文化 ············································（4） 三、企业标志含义··········································（5） 第二章 导购人员基本职责····································（6-10） 一、导购的定义 ···········································（6） 二、为什么需要导购 ·······································（6） 三、导购人员工作职责····································（7-10） 四、导购人员必备能力······································（10） 第三章、导购人员服务规范·····································（11-19） 一、个人素质与理念·······················