考研英语作文突击：应用文写作之投诉信.docVIP

考研英语写作突击：应用文写作之投诉信 大纲对应用文写作的评价目标是：考生应能根据所设情景，写出不同类型的应用文，包括私人和公务信函、备忘录、摘要、报告等。写作时。考生应能： 做到语法、拼写、标点正确、用词恰当； 2）遵循文章的特定问题格式； 3）合理组织文章结构，使其内容统一、连贯； 4）根据写作目的和特定读者，选用恰当语域。 投诉信是因为对服务、商品等不满而向诸如商店、厂家、消费者协会等相关负责机构写的信件。写此类信件时候，应注意写信的目的不仅仅是表示不满，更重要的是让对方了解并解决你所遇到的问题。 因此投诉信的内容可包括： 1)反映问题。比如应具体说明什么质量问题，并提供确切的发票，问题的内容要明确而具体。 　　2)说明由此问题所带来的不便、比如时间或精神上的损失等，内容要实事求是。 　　3)提出解决方案，赔偿方法和方式等，所提出的要求要合理。 　　4)结尾既要提出希望，比如要求对方尽快解决问题，同时又要为对方做出的努力表示感谢，这样对方才可能以积极的态度处理并解决你的问题。 　　投诉信的语气要坚决，但注意礼貌用词，不宜过分尖锐，叙述问题时用过去时态。其常用套语有： 　　引言：I am returning... which I bought from your store in... (time). 　　I must complain about... 　　发展：This has put us to great inconvenience. 　　Therefore, I am returning... and would greatly appreciate if you could replace it. 　　结尾：We hope that you will understand our expectation of the compensation for our damaged goods. 　　I would be grateful if this matter would have your immediate attention. 　　Having been given your excellent reputation, I am sure you will do everything possible to... 　　范例： 　　Directions: 　　You bought a pair of tennis bats (item #6542951) from website. When you received them, you found they were used with dirt all over around and a small tear in the handle. Write a letter to the customer service manager of the store to 　　1) tell him about the used bats 2)ask for a refund 　　Dear Sir or Madam: 　　I have recently ordered a new pair of tennis bats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it I saw that the bats were used. They had dirt all over around and there was a small tear in the handle. My order number is A 　　To resolve the problem, I would like you to credit my account for the amount charged for my bats, I have already went out and bought a new pair at my local sporting goods store so sending another would result in me having two pairs of the same bats. 　　Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first