饭店英语 教学课件 作者 李佳 主编 roomreservation.pptVIP

尚辅网 尚辅网 To learn the service theoretical knowledge about how to offer a satisfactory service in a hotel； To learn how to make a call reservation； To learn how to make a face-to- face reservation. To learn how to deal with the changes in reservation. Fill in the blanks to make a reservation. C=clerk G=guest C: Good morning. Room reservations. _____________ Sir? G: Yes. I’d like to _____ a room for a colleague. C: Thank you, Sir. Which date would that be? G: For one week.________ November 1st to 7th. C: Which kind of room ___________? G: A double. He’ll be accompanied by his wife. C: Could you hold the line, please? I’ll check our __________.Thank you for waiting. I’m afraid we have no double rooms, but we do have some twin rooms at $150 and $200 available. G: The one at $200 sounds fine. C: Certainly, Sir.____________ of his colleague and his wife? G: Mr. and Mrs. White. C: Thank you. May I have your name and _____, please? G: Yes, it’s 010-3329-2311.I work in Beijing University. My name is John Wang. C: Do you know their flight number and arrival time? G: Yes, it’s Air China Flight 412. His flight arrives at 3:00 p.m., so he should be there by 6:00p.m.at the earliest. C: Thank you very much. My name is Johnson. I f you have any further inquiries,_____________. Role play Situation: Mr. Green in Shanghai wants to visit Beijing from June 1st to June 4th, you are the clerk of Beijing Hotel and make a reservation for him. Thank you for your attention! * * 尚辅网 尚辅网 Teaching Objectives 1 2 3 4 尚辅网 Basic Information contract reservation online reservation verbal reservation reservation types mail fax telex call talk 尚辅网 Basic Information 尚辅网 Basic Information 尚辅网 Basic Information 尚辅网 Basic Information 尚辅网 Basic Information 尚辅网 rack rate commercial rate day use rate family plan rate high season rate rate for extra bed low season rate complimentary discount rate package plan rate group rate Room Rates Basic Informat