饭店英语 教学课件 作者 李佳 主编 roomservice.pptVIP

尚辅网 尚辅网 C=Clerk G=Guest C: Good evening, room service. __________? G: Yes, I want to __________ dinner for two. We’ll start with one ___salad and one ________ cocktail. C: Would you like soup? G: No,_________. For the main course we both want _________. C: And to drink? G: A bottle of white wine. What do you __________? C: At the moment we have _________ and _________ . G: We’ll take the dry white. C: And for dessert? G: _______________________ . C: OK. May I have your name and room number? G: _____________________________ . C: I will send your order up at seven. Thank you for _______________ . Role play Situation 1: Mr. Robert is staying in a hotel. He finds the min-bar in his room is nearly empty, so he phones the room service, asking for more replenishment. Make the dialogue. Thank you for your attention! * * 尚辅网 尚辅网 Teaching Objectives 1 2 3 To master the way to get the room service order To know the names of the room service dishes To master the way to send the ordered meal to the guest’s room To understand the categories of western breakfast 4 尚辅网 常见的蔬菜色拉: red cabbage salad, cucumber salad, celery salad, green cabbage salad, asparagus salad, beetroot, lettuce salad, etc. Basic Information 1 尚辅网 2 Basic Information 常见的色拉酱种类： 尚辅网 Western Breakfast: American Breakfast: juice, toast, jam, butter, coffee, tea, fried eggs, ham, sausage, bacon, milk, fruit, etc. Continental Breakfast: juice, toast, butter, jam, coffee, tea, etc. 3 Basic Information 尚辅网 Basic Information 尚辅网 Basic Information 尚辅网 I. Ordering room service Service procedure greeting reminding the guests to order salad reminding the guests about the dressing asking the guests to order desserts getting the room number and the guest’s name reconfirming the order ask the guests about the time to send dishes 尚辅网 II. Sending meal to the guest’s room Service procedure knocking at the door, telling the guest your aim asking the guest the place to put the dishes reconfirming t