商务沟通-高级英语.pptVIP

What we will be doing Review on concepts and definitions of workplace communication What is feedback TBL-how to deliver a positive feedback to your workmate Did you know? A study released by Human Synergistics, an international organisational development firm, reported that “90% of employees work in a negative culture of blame, indecision and conformity”, based on a study of 900 major organisations and more than 130,000 employees.(2) Did you know? A 12-month study by S. McCarthy of 1300 senior executives has found that managers focus on what is bad about their employees rather than on what is good – “I only hear from my boss when I stuff up”. As a result they create a passive defensive culture where employees avoid responsibility and pass blame.(3) Workplace Communication Communication in the Workplace is a revealing snapshot of how organisations really work. In workplaces throughout China and across the planet, billions of messages are sent in various forms every day, but not all of them get through. Of those that do, many are misunderstood. Communication breakdown is just as common as communication effectiveness, but it doesnt have to be that way. What is communication Communication is a vital part of creating and maintaining a safe and efficient workplace environment. How we interact with clients and staff will affect how well the organisation functions and how satisfying you find your job to be. Interpersonal communication Interpersonal communication is the way we communicate with others. It may be with another person, to a group of people or to the public. It includes written, verbal and non-verbal communication. What is your job? Where do you study? What do you like in your job/study? Please comment on your performance in the past two weeks/months General when communicating with others, take into consideration: who you are talking to, the type of information to be communicated (for example; confidential, good news/bad news, difficult technical information