服务业前后台组织间知识转移机制研究%3a关于社会交换理论.pdf

服务业前后台组织间知识转移机制研究：基于社会交换理论 工作方法、管理方式等存在很大差异，这些差异推动了企业间知识转 移绩效；企业间也要克服自身利益以及思考片面性带来的局限性。 关键字：前后台分离；知识转移；社会交换；多案例研究 Ill Withthe ofour of economy,thedevelopment rapiddevelopment service thefast withthe of along coming industrykeep pace．But andInternet of onthe age，the competition knowledgeeconomy pressure wasmoreandmore hadbeenagrowing enterprise heavy．then，there the ofbackandfrontoffice towards activities， tendency spatialseparation on customercontactserviceandback thatfront0衔ceconcentratedthe and officefocusedonbusiness data industry process analysis．Service andfrontofficenew mature．Withit ofback graduallygot separation got whichis across developedapplication enterpriseboundary．Some outsourcedthefrontofficeofcustomer enterprises contact，some outsourcedthe business module，and enterprises backgroundprocessing sellwiththe some wouldliketo theservice and enterprises get produced ofotherfinns．Thenthesituation cooperation got the offrontandbackO币ceisustakindofdivisionof se