实用酒店英语（ 第二版） Chapter I Front Office Services unit 1 unit 1.ppt

尚辅网 尚辅网 Room Reservation Room Reservation 客房预订 Content 大连理工大学电子音像出版社 LOGO 世纪商务英语阅读教程（专业篇Ⅰ） DUTP 世纪商务英语阅读教程（专业篇Ⅰ） DUTP 大连理工大学电子音像出版社 尚辅网 Unit 1 高职高专 旅游与酒店管理类课程规划教材 实用酒店英语（第二版） 大连理工大学电子音像出版社 尚辅网 How to receive room reservations 怎样接待客房预订 How to confirm room reservations 怎样确定客房预订 How to make a phone call for room reservations 怎样电话客房预订 Aims of Studying 尚辅网 Dialogues Useful Drills Tips Exercises 尚辅网 Dialogues Background Information 无论在中国还是西方国家,人员出差或出访,常常需要事先预订酒店?一般的预订方式有电话预订?传真预订?网上预订?柜台预订等?如遇节假日或特殊会议期间, 酒店房源普遍紧张,应尽早预订?预订酒店过程主要包括以下内容:(1)请求预订并说明原因;(2)请对方答复并进行确认?通常预订后都要进行确认回复,说明是否满足预订要求,如果不能满足要说明原因? 一? 基本常识 尚辅网 Dialogues Background Information 客人姓名 Guest Name 登记编号 Code 联系电话 Telephone Number 联系地址 Address 入住人数 Number of Guests 入住时间 Occupation Time 二? 预订登记要素 客户基本信息 客户要求 房间种类 Room Type 房间数量 Room Number 价格标准 Price 折扣优惠 Discount 房间要求 Room Demand 房间布置 Decorations 尚辅网 Dialogues Dialogue 1 J: Tiantian Hotel. Room Reservations. Good afternoon. S: I’d like to book a single room for Wednesday next week. J: That’s fine, sir. A single room for Wednesday, May 9th, with a front view or rear view? S: What’s the price difference? J: A single room with a front view is RMB380 per night, one with a rear view is RMB330 per night. S: I think I’ll take the one with a front view then. J: How long will you be staying? S: I’ll be leaving Saturday morning. Receiving Reservations 接待预订 J=Jane (Receptionist) S=Stephen Nobel (Guest) Translation 尚辅网 Dialogues Dialogue 1 J: That will be three nights, sir. And your name please? S: It’s Stephen. S-t-e-p-h-e-n. J: Thank you very much. What time do you expect to arrive, sir? S: Oh, around 3 p.m. I suppose. J: I’d like to confirm your reservation. A single room with a front view at RMB380 per night for three nights from Wednesday, May 9th to Saturday, May 12th. My name is Jane and we look forward to seeing you next Wednesday. S: Good. That has been