Chapters 9 - 10.Check out and Accounts Settlement.ppt

* * * * * Chapters 9 - 10. Check out and Accounts Settlement The Guest Cycle Pre-arrival Arrival Occupancy Departure Reservation Guest Cycle Registration Night audit Charge postings Occupancy Services Bill settlement Check out Establishment of credit Types of Guest Accounts Guest Folio – guest account on which all charges are posted for in-house guests paying by themselves. Master Folio – guest account which is settled by the company (corporate guests) or travel agencies (tour groups) City Account – financial transactions between hotel and non-resident guests. FO Functions for Check out Settle guest accounts Update FO records after guest departures (room status, guest status, guest history) Create lasting impressions FO Documents for Check out Guest Departure List – list of in-house guests who are due to departure today. Guest History Record – a document which contains information about all previous visits of the guest, including preferences, issues, complaints etc. Basic Check out Procedures Greet guest and check their name / room number Check if late check out charges should be applied Check for late charges Produce master and guest folios for guest inspection Settle account Update front office records Late Check out Late check out is the situation when the guest checks out after the standard hotel check out time. Depends on the hotel policies a late check out charge may be applied in this situation. Activity 1, p. 188 Late Check out Effects Not enough time for Housekeeping to prepare rooms for the arrival guests Increases additional costs for the hotel Late Check out Handling Procedure Post standard check out time for guests to be aware of Call due-out guests (guests who didn’t check out before standard check out time) Charge late check out fee Check for room discrepancies Express Check out A special service offered by some hotels to provide quick and simplified check out procedure for their guests. Payment Method? Credit card Handling Express Ch