实战沟通与人际交往技巧.docVIP

双赢实战沟通与人际交往技巧 ?Course Aims “360 Degree Win-win ?communication Interpersonal Skills ”will help you Manage the roles of communication, understand why effective communication is important, and know how to follow the steps of the communication process. This interactive multimedia training program provides you with opportunities to make personal improvements to your communication effectiveness. Teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. This interactive multimedia training program provides you with opportunities to visit with a listening expert, as well as practice your listening skills in a work environment. Both activities will help you improve your ability to listen effectively and decrease listening problems in the workplace. You will learn guidelines for asking and answering questions, using nonverbal communication and power, and giving feedback when building relationships. You will also learn the various communication styles and techniques to use when communicating with them. You will learn suggestions for communicating with individuals who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. You will also learn guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. You will learn how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. You will also learn the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the conflict resolution process. 课程目标： ??? ??通过《高效沟通与人际交往技巧》的学习，将帮助学员： 1、学会如何在部门内部与上级、下级以及同事之间沟通的技巧。 2、学会如何与跨部门不同的人沟通的技巧。 3、学会在公司内部及外部如何有效与不同类型的人沟通的策略。 4、如何通过团队成员合作来创造多赢的沟通效果，以达到企业共同目标。 5、主动倾听并坦率地与他人交流，增加团队成员间的信任度。 6、突破情绪障碍，创建解决冲突的双赢结果。 7、学会沟通中的反馈和聆听的技巧。 8、掌握沟通中的语言技巧和非语言技巧。 Course Outli