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unit1 Body Language-reading Sad helpless happy inspired regretful confused Facial expressions angry sad happy fearful Body Talk ------Reading Skimming Where does the story take place? Who are the people sitting down? When did the story take place? Which person looks the most friendly? Scanning Who sat down opposite Debbie? How did Debbie greet her? Who was Mr.Yang? Can you find two examples of Mr Yang’s body language ? Why did he do the things? Why did the customer prefer to deal with Debbie? Fill in the blanks. I spoke to Mr Yang today. He’s one of Sunbeam Travel’s s_____ employees. I told him that our customers always p_____ to deal with Debbie. He told me the problem might be the way I c_________. He explained to me about b____ language. He said that I was not giving customers a good i_________. My body language was telling customers to go a____, instead of making them feel w_____. So now I’m trying to i_____ my body language. senior communicate body impression away welcome improve prefer Deep-reading Debbie Simon greet…cheerfully sigh hold her head up rest his head on his head look at the customer’s eyes look downwards smile not smile turn her head or body towards the customer turn her head or body towards the customer Find the different body language of Debbie and Simon. Question: Why did customers prefer to deal with Debbie instead of Simon? Because her body language makes customers feel welcome, while Simon’s tells customers to go away. Conclusion: Communicating is more than speaking and listening. Your body language is important, too. Discussion: The World Expo will be held in Shanghai in 2010. Our government is advocating excellent etiquette(礼仪). As a native, what do you think you will do to greet friends both at home and abroad?
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