电子商务Lecture11 - SC and B2B.pptVIP

Lecture 11Supply Chain and e-Business Jifeng Luo Antai College of Management, SJTU jifengluo@ What is SCM? A supply chain is a network of facilities and distribution options that performs the functions of procurement of materials, transformation of these materials into intermediate and finished products, and the distribution of these finished products to customers. Two views of a supply chain The process view The push pull view Process view of a supply chain Customer order cycle Replenishment cycle Manufacturing cycle Procurement cycle Customer Order cycle Customer arrival Customer order entry Customer order fulfillment Customer order receiving What is the role of IT? Where does it take place in the supply chain? Replenishment cycle Retail order trigger Retail order entry Retail order fulfillment Retail order receiving What is the role of IT here? Where does it take place on the supply chain? Manufacturing cycle Order arrival from downstream agents (warehouse, retailer or customer) Production scheduling Manufacturing and shipping Receiving at the downstream agent where order was placed What is the role of IT here? Where does this take place in the supply chain? Procurement cycle Order-based on manufacturer’s production schedule or suppliers stocking needs Suppliers production scheduling Component Manufacturing and shipping Receiving at Manufacturer Key SCM tasks SCM infrastructure Technologies reviewed Sell side Customer relationship management Configure to availability Availablity to promise vs. capability to promise Inside Supply chain management Bull whip effect Inventory management, demand planning and the role of shared information Buy side (goods and services) Indirect procurement MRO procurement and logistics services Dynamic trade through auctions and marketplaces Auction engines and standardized protocols such as OBI Direct Procurement Linked tightly to SCM The role of supplier relationship management Data warehousing as an enabling technology SCM