冀教版(一起)五下《Lesson 1 At the Airport》ppt课件.pptVIP

Lesson Six At the Airport Communication Knowledge: 要想给客人留下良好的印象，机场接机是较重要的第一步。确定飞机抵达时间，安排接机人员和用车时间。着装应正式，选择西装、套裙等，展示公司、个人的良好形象，这是迈向生意成功的第一步。在介绍和问候后，可以询问旅途状况来继续话题，以表示对客户的关心，拉近双方的距离。作为接待人员，应主动提出替客户拿行李，使客户感受到你的热情。在去酒店的路上，主人可以介绍一些沿途的风景、城市的情况或变化，不仅可以避免无话可谈，也可以加深客人对到访地的了解，同时这也是基本的待客礼节。在同车时，是有效沟通机会，询问客户潜在的需求和来访真实的等。到达目的地后，尽可能为客人开车门。 Universal Pattern Confirming Self-introducing Greeting Free chatting Offering help Confirming Excuse me, but aren’t you Mr./Ms….from…? Excuse me, you’re Mr./Ms….from...,aren’t you ? Excuse me, it’s Mr./Ms….from…, isn’t it? Self-introducing I am … from… My name is… from… Let me introduce myself. I am… from… Allow me to introduce myself. I am… from… Greetings How do you do? Nice/Glad/Pleased to meet you. How are you/How are you doing? Free Chatting Did you have a nice trip? How was your trip/flight/journey? Did you have a good time on your way here? Did you have a smooth flight? Would you like to have a good rest in the hotel? Offering help May I help you with…? Would you like me to do…? Could I do… for you? Let me do… If it would be of any help/use, I’d be happy to do… for you. Listen and read the conversations on p30-31. Do Exercise IV and V on p33. Role Play LiMing, a clerk from Shanghai Machine Tools Factory is meeting a client named Jack Green from London at the airport. After the introduction and free chatting, he offers to help the client to carry the luggage. Situation Simulation Practice Direction: Make a business conversation with your partner according to the information given in the cue card. Cue Card A Situation: Ms./Mr. Wilson has arrived at the airport. Ms./Mr. Li is now at the airport to meet her/him and arrange for the transportation to the hotel.You are Ms./Mr. Wilson, the Director Purchasing Manager of Adhere Promotions Pty Ltd. You need to:Find Ms./Mr. Li and make greetingThanks for meetingTalk about the journeyYou start the conversation. Cue Card B Situation: Ms./Mr. Li is calling Ms./Mr. Wilson to i