HKFL-0005 How to clean Kettles and Ice Buckets如何清洁电水壶和冰桶.docVIP

Guest Expectation 客人期望： I expect the kettle to be clean, as I prepare my coffee and tea in this equipment. I expect Ice Buckets to retain their “new” look. 我希望在我准备用茶和咖啡时应确保水壶干净，冰桶应崭新。 Why is this task important for you and our guest? 为什么这个任务对于你和我们客人很重要? Answers 答案： Increases GSTS. 提高宾客满意度。 Our guests want to prepare tasteful hot beverages with the kettle. This is only possible if the kettle is clean. 客人要用热水壶来冲泡饮品, 只有水壶干净才可以做到。 Our guests want to enjoy chilled beverages from clean impressive looking ice buckets. 因为客人要从真正干净的冰桶中取用冰块，从而享受冷饮。 I can increase the GSTS score. 提高宾客满意度。 I can show my professionalism. 我们能够展示我们的专业水平。 STEPS步骤 How /Standards标准 Training Question培训的问题 1) Switch off the kettle and Empty the Kettle 关掉开关和倒空水壶 Ensure the kettle is switched off and unplugged. Then Empty the kettle 确保水壶关掉和打开盖子，接着倒空水壶 Why do I need to switch off the kettle and unplug? 为什么需要关掉水壶电源和打开盖子？ Why do I need to empty the Kettle? 为什么倒空水壶？ 2) Cleaning the Kettle 清洁水壶 Refill the kettle with some fresh water. 补充一些干净的水 Add special cleaner or vinegar to ensure watermarks are removed. 向里面倒一些专门清洁剂或醋，去除水垢 Use a toothbrush and brush the element if necessary. 用牙刷刷洗内胆 Rinse the kettle thoroughly with hot water. 用热水彻底刷洗 Dry the kettle with a clean glass cloth. 用干净的杯布将其擦干 Never use aggressive chemicals to clean the surface or the interior as it will damage the kettle. 请勿使用腐蚀性清洁剂清洁水壶外面和里面 Never immerse the kettle in water when cleaning. 清洁时切勿在水中浸泡 Why do I need to refill the Kettle with fresh water? 为什么需要倒进干净水? Does Vinegar clean the lime stone? 为什么用醋清洁水垢? Where do I get a toothbrush from? Is it OK to scrub the heating element? 到哪去拿牙刷，直接刷洗内胆吗? Why do need rinse the Kettle thoroughly? 为什么需要彻底刷洗? Why can I not use aggressive chemicals? 为什么不能使用腐蚀性清洁剂？ 3) Cleaning Ice Buckets 清洁冰桶 Empty ice bucket of any water. 确保是空的 Clean the bucket and lid with a general purpose cleaner and a clean cloth. 用杯布和万能清洁剂清洁冰桶和盖 Pay attention to the rubber rim of