【精品】香格里拉酒店 培训部制度与程序【中英对照版】.docVIP

TRAINING POLICIES PROCEDURES POLICIES AND PROCEDURES T 1.01 TRAINING NEEDS ANALYSIS T 1.02 TRAINING PLAN T 1.03 TRAINING MEAL ALLOWANCE T 1.04 TRAINING CONTRACTS AND BONDING T 1.05 TRAINING REQUESTS T 1.06 TRAINER OF THE YEAR T 1.07 CROSS DEPARTMENT TRAINING T 1.08 CROSS HOTEL TRAINING T 1.09 PRE-OPENING TASK FORCE T 1.10 TRAINING EXPENSES T 1.11 TRAINING EQUIPMENT T 1.12 STAFF ORIENTATION T 1.13 TRAINING HOURS T 1.14 TRAINING ON HOTEL TIME T 1.15 TRAINING ROOMS T 1.16 TRAINING RECORDS T 1.17 EMPLOYEE DEVELOPMENT T 1.18 DEPARTMENT BUDDY T 1.19 DEPARTMENT TRAINER T 1.20 SUCCESSION PLANNING T 1.21 EMPLOYEE TRAINING DEVELOPMENT PROGRESSION  PUDONG SHANGRI-LA HOTEL SHANGHAI HUMAN RESOURCES POLICY PROCEDURE MANUAL SUBJECT : TRAINING NEEDS ANALYSIS 培训需求分析 PREPARED BY : George ZhangTM REVIEWED BY : DHR DATE PREPARED : May 17.2004 EFFECTIVE DATE : June 1.2004 APPROVED BY : GENERAL MANAGER POLICY NO. : HR/T1.01 DISTRIBUTION : ALL DIV/DEPT HEADS PAGE NO. : 1 OF 1 COMMUNICATE TO : ALL HOTEL EMPLOYEES PURPOSE 目的 To ensure that Training Department is actively seeking and analyzing training needs in a constant and consistent manner. 确保培训部能积极，持续不断地为饭店分析培训需求 GUIDELINES 政策 Training Needs Analysis should take place on a continuous basis. Identified needs will be addressed in the Training Plan. 培训需求分析要持续有序，而分析出来的需求要在培训计划上有所体现 Training needs can be identified by using the following sources of information : 培训需求可以用以下方式进行分析： Observation 观察 Guest Questionnaires 客人意见调查表 Guest Comments 客人评估 Meetings with employees 员工会议 Management reports 管理报表 Management Employee Surveys 管理人员与员工调查 Audits/Inspections 检查 Performance Appraisals 工作评估 Records : Accidents / Absenteeism / Labor Turnover 记录：事故、缺勤，员工流动 Exit Interview Reports 离职面谈 Standards of Performance 工作标准 Job Descriptions 职位描述 Department Goals Programs 部门目标 Productivity Statistics 生产