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Kurt Potter Trends in IT Spending and Multisourcing – Keys to Sourcing Success These materials can be reproduced only with official approval from Gartner. Such approvals must be requested via e-mail — quote.requests@. Key issue: What is the discipline of multisourcing? Strategic Imperative: Organizations must move from an ad hoc, selective outsourcing approach to disciplined multisourcing. Strategic Imperative: Effectively operating and thriving in a multisourced environment requires much more than an executive mandate; your whole organization must adapt and internalize an evolved culture, new sets of processes and new operating disciplines. Key Issue: What new leadership and organizational models enable successful multisourcing? Tactical Guideline: Filling these roles requires competencies that may not exist in your service delivery or service management organization. The cooperative management of service relationships with external providers is different from managing internal delivery. Key Issue: What is sourcing governance and why do we need it? Key Issue: What is sourcing governance and why do we need it? Key Issue: What is sourcing governance and why do we need it? Tactical Guideline: Effective sourcing governance requires the enterprise to master new competencies and prove value across the three core roles of sourcing, coordination and evaluation. Definition: Sourcing maxims are statements that express how your enterprise needs to acquire and deploy services and capabilities across the organization to meet business goals and support the business maxims. Strategic Imperative: The crucial first question should always be why. Establish consensus on why you should outsource, what would change and the business outcomes expected. This sets the stage for all of the other decisions that follow. Prediction: By 2010, a lack of multisourcing management disciplines will result in large-scale business disruption among buyers, suppliers and their value chains.