2013届高考英语一轮复习方案精品课件：第26讲 Unit 3《The world of colours and light》（牛津译林版选修8）.pptVIP

British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service. Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”．On the other hand，the more customers are promised，the greater the risk of disappointment. 阅读写作(二十三) │ 重视推理判断 1．The writer mentions “phone rage” (Paragraph 3)to show that ________. A．customers often use phones to express their anger B．people still prefer to buy goods online C．customer care be