HOTEL(酒店)术语.docVIP

HOTEL(酒店) 术语 Accommodation Description of bed-type and location of a particular room. Adjoining room Adjacent rooms that are not serviced by a connecting door Advance deposit Money requested by the guest service assistants at check-in of a guest who did not make an advance reservation and who is unable to produce any of the credit cards accepted Amenity A gift for the guest with complimentary of the hotel Arrival date Date of check-in Arrivals-guests Number of room check-ins for the period Available rooms Total number of units excluding permanent house use and complimentary and “OOO” rooms Authorization approval code A code given by credit card company to the hotel to indicate that they have extended credit limit for one of its cardholder Back of the house Parts of the hotel with which the guest does not normally come into contact with, i.e, personnel, housekeeping, engineering, accounting, etc. Billing instructions Specific instructions related to the settlement mode of the guest’s charges Block Room or rooms that are being held for the guest on o certain date. Booked to capacity Refers to s situation when the hotel has accepted the maximum number of reservations and is unable to take any more without being placed in an overbooked situation. Brunch A meal served after breakfast but before lunch and taking the place of both Bucket The space allocated for printed folios, located at cashier stations Cancellation A reservation, which is no longer required by the client. Non-guaranteed reservations will be released by 6pm on day of arrival. For guaranteed reservations, no charge will be levied if booking is cancelled before 6pm of scheduled arrival Cash credit Written verification of cash received from a guest and applied to his account. Cash paid-out Money disbursed for guests, either loans or advance and charge to their accounts Check-in Guest arrives and registers in Check-out Guest departs and settles the bill Check-out time Time designated by hotel for guest t