多维度领导-成员交换员工工作满意度的关系及研究.pdfVIP

  1 多维度领导-成员交换与员工工作满意度的关系研究  2 贾迎亚 （复旦大学管理学院，上海，200433） 摘要：本文采用问卷调查法，以山东省西部某城市 10 家企业的中层管理者为调查对象，通过对领导- 成员交换（LMX ）和工作满意度的关系研究，探讨LMX 理论在提高员工满意度中的应用。具体来说，本 文采用多维度的 LMX 和工作满意度，分别对“圈内”、“圈外”成员和不同企业所有制在二者关系上的差 别进行了探讨。数据统计结果显示，LMX 四维度中，情感和贡献对内在工作满意度影响最大，情感和专 业尊敬对外在满意度影响最大；“圈内”人，忠诚对工作满意度的影响最大，“圈外”人，贡献对工作满意 度的影响最大；企业所有制在 LMX 与工作满意度的关系中起调节作用，国有企业中两者相关关系更强。 最后对结论在企业实践中的应用提供了思路。 关键词：领导-成员交换；工作满意度；上下级关系 Research on the Relationship of Multi-dimensional Leader-member Exchange and Employee’s Job Satisfaction JIA Ying-ya （School of Management, Fudan University，Shanghai, 200433, China） Abstract ： In this paper, questionnaires are used to investigate the administrative staff and advanced technical staff in 10 enterprises in Shandong Province. Specifically, the paper uses multi-dimensional LMX and job satisfaction to prove th e relationship in another way clearly. Based on 4 hypothesizes, I choose SPSS17.0 to do the correlation analysis and regression analysis, in order to verify the relationship of the four-dimensional LMX and the two-dimensional job satisfaction. Further, statistical results show that to the in-group, loyalty plays the most important role in job satisfaction, while contribution plays the same role to the out-group. And ownership moderates the relationship of LMX and job satisfaction. Finally, I draw the conclusions based on analysis, and then give advices on the improvement in this area. Key Words ： LMX; Job Satisfaction