TheQualityImprovementModel.ppt

TheQualityImprovementModel Improving Stable Processes Order Entry Process Order Entry Errors by Type Order Entry ProcessResults of efforts to reduce errors in order amount. Order Entry Errors by Type Improving Stable Processes - Instrument Measures Common Problems with Stable Processes Improving Stable Processes - Instrument Measures Common Improvement Techniques Targeting Processes - Designed Experiments Change process variables in a planned manner to determine the effects of the variables on level and variability. Design of Experiments Course Reducing Variation - Use Process Knowledge Break out process steps (Process Map and CE information) Isolate sources of variability (Exploratory Data Analysis or Designed Experiment) Separate out common causes (stratification – Applied Statistical Methods Course) Exploratory Data Analysis (Applied Statistical Methods Course) Multi-Vary Studies in Six Sigma Analysis on existing process data Done on key variables identified in CE or FMEA Breaking Out Process Steps Isolating Sources of Variability“Polymer Manufacturing Process” Conduct a study to evaluate measurement variability of b*. Two b* measurements are done on each sample. Separating Out Common Causes“Shipping Process” Designed Experiments Intentionally turning the knobs in an attempt to make things differently Since we know where we set the knobs, we learn about cause effect Pro-active process learning “Stable processes don’t offer special causes to learn from, so we have to make some learning happen.” Plug the Design of Experiments course and the use of statisticians for help Ex. - Trying different temperatures, and times to bake a fluffier cake Data is only as good as the measurement process Differences between the two values are not because the sample changed but because the measurement changed Ex. - Home scales “Is your measurement good enough?” “Does your measurement process dominate the variability you see?” Can apply to any type of data. Example is n