2013年中意人寿总公司招聘信息.doc

2013年中意人寿总公司招聘信息 团险事业部管理培训生 Management Trainee 人 职责：负责为公司团体保险客户提供中英文来电咨询服务，达成规定的工作量； To answer incoming calls employee benefit enquiries and complete assigned workload. 准确登记客户各项查询和服务，确保日常来电类别统计的正确性；总结和归纳咨询服务中的问题，向团队主管提供改善建议； To fill in call log templates and escalate frequent customer concerns with suggested solutions to team leader from time to time. 积极参加培训，快速全面的了解团险业务相关知识、呼叫中心业务流程、系统操作流程等专业知识和技能； To learn group business principles, call center protocols, operation procedures in a proactive attitude. 4．协助团队进行日常的行政工作； To assist daily administration. 5．与组员高效合作，相互支援，努力达成团队其他工作业务。 To support other team member fulfill daily duties.accordance with training progress and on job performance during 1st year in underwriting, quotation, customer service and business development department among Beijing, Shanghai, Guangzhou or Shenzhen office. 分公司轮岗结束后，根据个人绩效表现和意愿，并结合公司业务发展需要，确定工作城市和岗位。 To take work assignment allocated in consideration of performance, individual preference and corporate business priorities and prospects. 要求： 大学本科或以上学历，英语、保险、金融、经济类相关专业；University degree or above, majoring in English, Insurance, Finance, Economy, Medical or related 30岁以下；Aged under 30. 英语六级；CET 6 or 开朗，豁达，做事认真负责，善于团队合作，易于沟通，有同理心；mind, service attitude and empathy 普通话和英语发音标准（无地方口音）。Mandarin English speaking in decent accent. 有海外学习或工作经历者优先考虑；Background of overseas study or working experience is preferred.