cisrwp301.pdfVIP

CENTER FOR Massachusetts INFORMATION Institute of SYSTEMS Technology RESEARCH Sloan School Cambridge of Management Massachusetts Travelers Property Casualty Corporation : Building an Object Environment for Greater Competitiveness Douglas M. LaBoda and Jeanne W. Ross September 1997 CISR WP No. 301 2002 Massachusetts Institute of Technology. All rights reserved. £ Research Article: a completed research article drawing on one or more CISR research projects that presents management frameworks, findings and recommendations. £ Research Summary: a summary of a research project with preliminary findings. £ Research Briefings: a collection of short executive summaries of key findings from research projects. R Case Study: an in-depth description of a firm’s approach to an IT management issue (intended for MBA and executive education). £ Technical Research Report: a traditional academically rigorous research paper with detailed methodology, analysis, findings and references. Center for Information Systems Research Sloan School of Management Massachusetts Institute of Technology Travelers Property Casualty Corporation: Building an Object Environment for Greater Competitiveness Background On December 1, 1995, The Travelers Property Casualty Company agreed to acquire Aetna’s Property and Casualty business. The new Travelers Property Casualty Corporation, a public company and member of The Travelers Group, became the U.S.’s fourth largest property and casualty insurer. Eight days after the announcement of the merger, management of the two insur- ance units decided that Claim Services one