客人满意度调查问卷问题形式内部测试.xls

客人满意度调查问卷 Overall Impression of Our People Anticipating Needs Luggage Delivery Accuracy of the hotel bill Overall Guestroom and Bathroom Quality/Comfort of Mattress and bedding Quality of Bathroom amenities Guestroom Cleanliness Internet Speed/Efficiency Working Order of the Room Breakfast-Quality of Food IRD-Quality of Food Punctuality of Pick Up Internet Speed/Efficiency-Public Areas Business Center Services Fitness Center/Health Club Swimming Pool Overall Spa Experience Spa Reservations Spa Arrival Experience Spa-Colleagues provided gracious and attentive services Spa-Quality of Treatment Spa-Departure Experience Problem handling 忠实感Loyalty 物有所值程度Value Overall Stay Experience Satisfaction Likelihood to Return Likelihood to Recommend Likelihood to Stay at another hotel in our group Price is reasonable The price is value for money Extended a heart warming family welcome Question Powered by Sanblues 问题 Helpful, Empowered and a can do attitude Knowledgeable staff Versatile, Efficient, Resourceful Making you feel recognized and valued Overall Arrival Experience Check-In Experience Room Assignment Satisfaction Efficiency of check-in Staff Friendliness at check In Overall Departure Experience Check-out efficiency Evening Room Turndown Service 客房送餐-总体感受满意程度 总体餐厅用餐感受Overall Outlet Dining Experience 总体餐厅用餐感受满意程度 IRD-Overall Dining Experience Satisfaction IRD-Timeliness of Service Lobby Lounge Experience Lobby Lounge Ambience Airport Transfer Experience Satisfaction Condition of Car Efficiency of Driver Exclusive Horizon Lounge Laundry/Valet Beach Overall Healthy Fun Experience Pool/Beach Arrival Experience Availability of Supplies/Amenities Condition of Outdoor Furnitures Pool/Beach Attentive and Gracious staff Pool/Beach Food Beverage Services Pool/Beach Departure Experience 员工提供亲切体贴， 专注入微的服务 音乐/娱乐活动感受 司机和接待员工的服务亲切、专注， 体贴入微 早餐-员工的服务亲切、专注， 体贴入微 客房送餐-员工的服务亲切、专注， 体贴入微 为您办理入住手续的员工的友好程度 大堂酒廊 Lobby Lounge Concierge Services 问题解决的满意程度Problems