电子商务英语1构词法.pptVIP

Inter-office Memo (between two or more places/offices in the same company） To: Akira Kobe, General Manager, Sales Planning From: Kathy Yeh, Sales Promotion Assistant Re: Helena Santos visit Date: April 21, 2001 Ms. Helena Santos, manager from Alfa Micro, S.A. in Brazil, is coming on Thursday, April 25 at 10:00a.m. Please come to the Conference Room and meet her. Questions for Unit one 1.Who makes inquires and what is necessary in making it? 2.??What should be included in a “ first inquiry”? 3.??How to make inquires? 4. How to send an inquiry? 5.What should a reply to an inquiry be ? Commonly used terms Inquiry n. 询价 Engagement n. 约定，保证 Catalogue n. 产品目录表 Quotation n. 报价，报价单 Specification n. (usu.) 规格，说明书 Terms of payment 付款条件 Price terms 价格条款 Time of shipment 装运时间 Considerable order 大宗订单 Customer designed products 客户制定产品 Custom-made goods 定做商品 Actual sample 实物样品 In compliance with 依从…,按照… Parcel post 邮包 To carry a large stock of the goods 备有大量存货 Superior quality 优等质量 To execute command promptly 快速执行订单 Rock bottom price 最低价格 To favor sb. with orders 惠赐订单 The given design 来样 Designed goods 客户设计好的商品 Production cost 生产成本 Lesson One Skills of Making Inquiries Three samples Lesson Two Making Replies to the Inquires 1.?????? How to answer an inquiry? The reply to an inquiry should be prompt and courteous and cover all the information asked for. In detail, 1, if there is no stock available for the time being, the seller should acknowledge the inquiry at once, explaining the situation and assuring that the seller would revert to it once supply becomes available. 2, if the inquiry is from an old customer, say how much the sellers appreciate it. 3, if it is from a new customer, say the sellers are glad to receive it and express the hope of a long and friendly business relationship so as to create good impression on