软交换技术企业级CTI智能业务平台开发.pdfVIP

软交换技术与企业级CTI扭能业务平台开发 机控制和对座席端编程等方面进行了原理分析。后台业务实现部分采用了计算机网络的 三层模式，在客户端和数据库系统中引入了数据库中间件— 应用服务器，它作为座席 的服务器端，能很好的解决客户机和数据库之间通信管理问题，本文对它进行了设计实 现。然后对座席端业务软件进行开发，用VisualBasic编程实现. 论文最后，以实现一个新业务的软件开发，表明采用软交换的思想，可以实现业务 开发的更加灵活性和快速性，具有重要现实意义和经济效益。 关键词 软交换技术 呼叫中心 CTI中间件 应用服务器 智能业务平台座 席软件开发 快速业务实现 分类号 G434 软交换技术与企业级CTI智能业务平台开发 Abstract Withthepushofthedevelopmentofcommunicationtechnologyand business,NextGenerationNetworkmustsolvethequestionthatistoseparatethecall controlfromthetransportlayerandapplicationIayer.Andsoftswitchserversasthe embodimentofthethoughtwhichisseparatingbusinessfromcallconctoland transportfromaccess,soitisoneofthekeytechnologythatconstructthearchitecture oftheNextGenerationNetwork. Thekeythoughtofsoftswitchistomakehardwaresoft,torealizethefunctionof theswithscontrol,connectandbusiness-processingoriginallybysoft.Eachentity goesonjoin andcommunicationthroughstandardprotocol.Withsoftswitchitwillbe fastertorealizeallkindsofcomplicatedprotocalandevenmoreconvenientlytooffer thebusinessinthebusiness-drivingNGN. Thedevelopmentofcomputernetworktechnologyandtelephonetechnology promotethebirthofcomputertelephonyintegration(CTI)technology.Thetypicaluse ofCTIisCallCenter.TheCallCentercannotonlyimprovetheservicelevelsofall tradesandprofessions,butalsopromotethedevelopmentofCustom Relation Management,soitcanofferthefavorabledecisionforeveryenterprisedevelopment inthefuture.Buttheexistingproblemsofthetraditionalcallcenter,forexample,to developanewbusinesssolonger,preventitslarge-scaleapplication. Thisthesiswillcombinethethoughtofthesoftswitchtodevelopenterprisedcall centerintelligentbusinessplatformbasedonsoftswitch.Hopetodesignanopen intelligentbusinessplatformwhichcanbuilddifferentbusinessfastly,conveniently andeffectivly. Firstthesoftswitchtechnologyisintroduced,includingtheanalyseandstudyto thedefinitionfunctionandbusin