《goleman-what_makes_leader》.pdf

BEST OF HBR 1998 It wa5 Daniel Goleman who first brought the term emotiona ! intelligenceto a wide audience wit h his 1995 book of that name, and it was Coleman who first applied the concept to business wit h his 1998 HBR article , reprinted here. In his research at nearly 200 large, global companies, Coleman found that while the qualities traditionally associated wit h leadership-such as intelligence, toughness, determination , and vision-are required for success, they are insuffi- cient. Truly effective leaders are also distinguished by a high degree of emo- tional intelligence, which includes self-awareness, self-regulation, motivation , empathy, and social skill . These qualities may sound soft and unbusinesslike, but Coleman found direct ties between emotional intelligence and measurable business results. While emotional intelligences relevance to business has continued to spark debate over the past six years, Colemans article remains the definitive reference on the subject, wit h a description of each component of emotional intelligence and a detailed discussion of how to recognize it in potential leaders, how and why it connects to performance, and how it