《Lesson 8 good service》.ppt

Lesson 8 Good Service ? Key Words and Phrases Study these words and phrases about shopping. paying by credit card paying by charge card paying in cash just looking the total price discount READ May I help you? Thank you. Im being helped. READ What can I do for you? Oh, its alright. Im just looking. Make conversations with your classmate. You may make payment in these three ways: by credit card, by charge card, or in cash. … Make conversations with your classmate. Let me add up the prices for you. … Make conversations with your classmate. Is the total price twenty-nine pounds and seventy pence? … Make conversations with your classmate. You have this bag for 12 dollars after 5% discount. … Conversation (A: a shop assistant B: a customer ) A :Thirty-eight. Well, we have these Lantern Brand on special offer this week. B :Very nice. Yes, I like that style very much. A :You can try it on in the changing room over there. B :Right, thanks. Ill see if it fits. A :Good morning. Have you been waiting very long here? B :No, only a few minutes. Could you help me, please? A :Certainly. What can I do for you? B : Im looking for a sweater of my size. A : What is your size? B : I take a size 38. Conversation (A: a shop assistant B: a customer ) A : Does it fit? B : Yes. It fits well. How much is it? A : 153 dollars. Is there anything else youd like to see? B : Yes. Do you have a jacket to match my sweater? A : Im afraid were out of stock of the matching jackets at the moment, but well be getting some soon. B : When will they arrive? A : Were expecting a delivery at the end of the week. If you like, Ill put one aside for you when you come in. 1)greeting a waiting customer politely 2)asking for help politely 3)saying you want to buy a sweater 4)saying what size you want 5)telling the customer to try it on 6)saying that something is out of stock 7)offering to put aside things your customer needs Study the conversation